File Repository Node

Your specialized FAQ management hub. Store, organize, and distribute frequently asked questions to power intelligent customer support and automated responses.

Intelligent FAQ Management System

The File Repository Node in the Delaverse platform is a specialized node designed for manually storing and managing Frequently Asked Questions (FAQs) or predefined responses to support customer interactions.Unlike the File Database Node, which handles data files like JSONs or PDFs for processing, the File Repository Node focuses on creating and organizing text-based FAQ files, each containing question-answer pairs.

This node is particularly useful for workflows requiring quick access to standardized responses, such as customer support or feedback collection, enabling both non-technical users (e.g., marketing managers) and technical users (e.g., developers) to streamline communication with customers or teams.

Core Functionality

The File Repository Node provides comprehensive FAQ management capabilities that integrate seamlessly with your automation workflows:

FAQ Storage

Stores manually entered FAQs as individual files, each containing multiple question-answer pairs for quick access and organized customer support.

Common Applications:

Customer support FAQs

Product information Q&As

Service troubleshooting guides

Policy clarification responses

FAQ Organization

Allows users to title, activate, edit, or delete FAQ files for efficient management, providing full control over content lifecycle.

Common Applications:

Categorized FAQ collections

Activated/deactivated file states

Editable question-answer pairs

Organized content library

FAQ Access

Provides FAQ content to other nodes, such as the AI Assistant or Frame Chat, for automated response generation and seamless integration.

Common Applications:

AI Assistant knowledge feeding

Frame Chat response sourcing

Automated customer replies

Context-aware responses

File Tracking

Displays the number of uploaded FAQ files for easy reference and provides clear visibility into your knowledge base size and organization.

Common Applications:

File count monitoring

Knowledge base analytics

Content volume tracking

Repository size visibility

Configuration Guide

Setting up the File Repository Node is straightforward and user-friendly. Follow these comprehensive steps to build your FAQ knowledge base:

Adding the Node

In the Delaverse Playground, select File Repository Node from the right-hand menu and drag it onto the canvas.

Assign a descriptive title, e.g., FAQ پشتیبانی for customer support or Feedback FAQs for feedback collection.

Position the node appropriately within your workflow for optimal data flow.

File Upload and Organization

Click the node to open the configuration panel and access the FAQ management interface.

In the Add New File section, click the button to create a new FAQ file.

Enter a descriptive file title, e.g., سؤالات متداول مشتریان (Customer FAQs) or Product Support Guide.

Click Add Question and Answer to input question-answer pairs with relevant content.

FAQ Content Creation

Add comprehensive question-answer pairs, such as:

Question:چرا سفارشم دیر رسید؟ (Why is my order delayed?)

Answer: سفارش شما تا ۲ روز دیگر می‌رسد.(Your order will arrive in 2 days.)

Continue adding multiple pairs as needed, then click Add File to save the complete FAQ file.

File Management

View all added files in the node's interface with comprehensive management options.

Active: Toggle to make the file accessible to other nodes (e.g., AI Assistant).

Edit: Modify questions, answers, or file title to keep content current.

Delete: Remove files that are no longer needed to maintain organization.

Monitor the number of uploaded files, displayed below the node title after closing the editor.

Connections and Integration

Output: Connect to Vector Store node for data aggregation and enhanced search capabilities.

Input: Not typically used, as this node serves as a primary data source.

Example: In Customer Support workflows, connect to AI Assistant to provide FAQs for automated ticket responses.

Ensure proper data flow to downstream nodes for optimal functionality.

Saving Changes

Click Save Changes to apply all configurations and FAQ additions.

Close the editor using the top-left X button to return to the main canvas.

Verify that the file count is displayed correctly below the node title.

Node Appearance

The File Repository Node features a clean, document-focused design that clearly indicates its role as a knowledge management system:

The File Repository Node with its document-focused design and FAQ management capabilities

FAQ Management Features

The File Repository Node offers comprehensive features for creating and managing your FAQ knowledge base:

Question-Answer Pairs

Create comprehensive Q&A content with multilingual support for diverse customer bases

File Categorization

Organize FAQs into logical categories and themed collections for easy management

Active/Inactive States

Control which FAQ files are accessible to other nodes through activation toggles

Content Editing

Modify existing questions, answers, and file titles to keep information current and accurate

Example FAQ Structure: Customer Support

Here's a complete example of how to structure and organize FAQs within the File Repository Node:

File Repository Node - Customer Support FAQs

File Title: "Customer Support - Order Management"
Status: Active

Question-Answer Pairs:

Q: چرا سفارشم دیر رسید؟ (Why is my order delayed?)
A: سفارش شما تا ۲ روز دیگر می‌رسد. (Your order will arrive in 2 days.)

Q: How can I track my order?
A: You can track your order using the tracking number sent to your email.

Q: What is your return policy?
A: We accept returns within 30 days of purchase with original receipt.

Q: چگونه می‌توانم سفارشم را لغو کنم؟ (How can I cancel my order?)
A: برای لغو سفارش با پشتیبانی تماس بگیرید. (Contact support to cancel your order.)

File Count: 1 of 5 files uploaded
Integration: Connected to AI Assistant Node and Vector Store

Key Features of This FAQ Structure:

Multilingual support (Persian & English)

Clear question-answer formatting

Active status management

File count tracking

Integration specifications

Categorized content organization

Common Use Cases

Discover how different organizations leverage the File Repository Node for their FAQ management needs:

Customer Support

FAQ creation → AI Assistant integration → Automated customer responses

Product Information

Product Q&As → Knowledge base → Sales support automation

Technical Support

Troubleshooting guides → Vector Store → Intelligent problem resolution

Policy Guidelines

Policy FAQs → Frame Chat → Instant policy clarification

Pro Tips for Effective FAQ Management

Create descriptive file titles that clearly indicate the FAQ category or topic area

Use active/inactive states to control which FAQs are available to AI Assistant and other nodes

Regularly update and review FAQ content to ensure accuracy and relevance

Connect to Vector Store for enhanced search capabilities and AI Assistant integration

Ready to Build Your FAQ Knowledge Base?

The File Repository Node empowers you to create comprehensive FAQ systems that integrate seamlessly with AI-powered automation. Start building smarter customer support workflows today.