24/7 Chatbot & Human Support

Get comprehensive support from our AI-powered chatbot and expert human team. Available 24/7 in Persian for all your workflow automation needs.

Comprehensive Support Ecosystem

Delaverse offers robust support to ensure users, whether technical (developers) or non-technical (managers, investors), can build, optimize, and troubleshoot workflows seamlessly. Our 24/7 chatbot, available in Persian, provides instant assistance for common queries, while human support is accessible via a ticketing system for advanced issues. For users on advanced plans, dedicated phone and personal support options are available.

This comprehensive support system is designed to guide you through every aspect of workflow creation, from basic node configuration to complex integrations, ensuring you're never alone in your automation journey.

Support Channels

Choose the right support channel based on your needs, complexity level, and urgency. Each channel is designed to provide optimal assistance for different scenarios:

24/7 AI Chatbot

AI-powered assistant available round-the-clock in Persian for instant help with workflows, nodes, and troubleshooting.

Key Features:

Instant responses 24/7

Persian language support

Node configuration guidance

Workflow troubleshooting

Access Methods:

Human Expert Support

Professional support team for complex integrations, security concerns, and custom workflow design needs, accessible via ticketing.

Key Features:

Expert technical assistance

Complex integration help

Security issue resolution

Custom workflow design

Access Methods:

Ticket System via PlaygroundChatbot Escalation to Ticket

Priority Support

Enhanced support experience for advanced plan users with faster response times and dedicated assistance.

Key Features:

Faster response times

Dedicated support agents

Priority issue handling

Follow-up assistance

Access Methods:

Ticket System (Priority Queue)Phone/Personal Support (Advanced Plans Only)

How to Access Support

Follow these step-by-step instructions to get the most effective support for your workflow automation needs:

Starting with the Chatbot

Visit the Delaverse Knowledge Base at playground.delaverse.ai/knowledge to access the chatbot widget, available without login.

In the Playground (playground.delaverse.ai), click the Support Bot button at the top-left to open the chatbot widget.

Use the Telegram bot at t.me/delaaibot and send "/start" to begin a session.

Be specific with your questions (e.g., «چگونه نود گوگل شیت را تنظیم کنم؟») for faster, more accurate responses.

Chatbot Capabilities

Get guidance on setting up nodes (e.g., "How do I connect a Google Sheets Node?").

Troubleshoot errors with specific error messages and context.

Receive links to relevant tutorials, documentation, and educational videos.

Get quick optimization tips for workflows like setting proper Scheduler intervals.

Escalating to Human Support

In the chatbot, say: «نیاز به پشتیبانی انسانی دارم» or "I need human support" to be directed to the ticketing system.

In the Playground, click the Ticket button at the top-left to access the ticketing page and submit your request.

Submit detailed tickets with workflow names, node types, error logs, and screenshots for faster resolution.

Note: For advanced plan users, phone and personal support options are available through your account manager.

Effective Communication

Be specific about your issue or goal (e.g., «نود پیامک در ورکفلو مدیریت لیدها پیام ارسال نمی‌کند»).

Use Persian for faster, more culturally relevant responses.

Verify prerequisites like account access and API keys before contacting support.

Test workflows using Playground features to identify specific error points.

Best Practices for Effective Support

Follow these best practices to get faster, more accurate support responses and resolve issues efficiently:

Be Specific

Clearly describe your issue with node names, workflow context, and specific error messages

Use Persian

Communicate in Persian for faster responses and better cultural context understanding

Check Prerequisites

Verify account access, API keys, and node connections before contacting support

Test First

Use Playground testing features to identify errors and reduce support response time

Example: Effective Support Communication

See the difference between ineffective and effective support requests. The right approach gets you faster, more accurate assistance:

❌ Poor Example:
"Workflow isn't working"

✅ Good Example:
"نود Request API در ورکفلو پورتفوی کریپتو خطای 403 می‌دهد. تنظیمات API درست است؟"

Translation: "The Request API node in my crypto portfolio workflow is giving a 403 error. Are the API settings correct?"

Why This Works Better:
• Specifies the exact node type (Request API)
• Mentions the workflow context (crypto portfolio)
• Includes the specific error (403)
• Uses Persian for better local context
• Asks a focused question about API settings

Why Specific Communication Works Better:

Identifies the exact node causing issues

Provides workflow context

Includes specific error codes

Uses Persian for cultural context

Common Support Scenarios

Understand when to use different support channels based on common workflow automation challenges:

Workflow Configuration Issues

Scenario:

AI Assistant Node producing inaccurate outputs despite correct settings

Support Approach:

Chatbot suggests refining instructions; human support via ticketing reviews node connections.

API Integration Problems

Scenario:

API requests failing with rate limit or authentication errors

Support Approach:

Chatbot provides configuration tips; human support via ticketing helps with complex API setups.

Security Concerns

Scenario:

Suspected unauthorized access or data exposure issues

Support Approach:

Immediate escalation to human support via ticketing for security audit and resolution.

Custom Workflow Design

Scenario:

Building unique automation like crypto portfolio analyzer

Support Approach:

Human experts via ticketing provide architecture guidance and custom node recommendations.

Troubleshooting Support Issues

Chatbot Not Understanding Query

Rephrase with more details (from "نود کار نمی‌کند" to "نود API CoinGecko داده نمی‌گیرد")

Delayed Human Support Response

Check your ticket status in the Playground’s ticketing page; re-contact chatbot for escalation if needed.

Accessing Support Offline

Download Persian-language guides from playground.delaverse.ai/knowledge or save YouTube tutorial links.

Pro Tips for Maximum Support Effectiveness

Keep workflow IDs and node names handy when contacting support

Take screenshots of error messages or unexpected behavior

Respond promptly to follow-up questions to maintain resolution momentum

Start with simple test cases before implementing complex workflows

Let's Make Your Automation Journey Seamless!

Delaverse’s 24/7 chatbot and human support via ticketing are here to ensure your success, whether you’re automating lead management or building complex workflows. With Persian-language assistance and expert human support (plus phone/personal support for advanced plans), you’re never alone.